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They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Get Help, known as Contact Support before the Windows 10 Creators Update, [2] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it.
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The Business Productivity Online Suite Standard represented the first of a growing portfolio of Microsoft Online Services. The BPOS was a component of the broader Microsoft software as a service strategy that included both live and Online services. [3] BPOS was succeeded by Office 365. Where BPOS was based on Microsoft Exchange 2007 and ...
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