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Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. [ 1 ] Remedy is now the Service Management Business Unit of BMC Software .
Self-managing mainframes use machine learning to improve efficiency by anticipating needs, sending alarms, and taking actions without the need for manual actions. [ 12 ] BMC's Control-M software is an application workflow orchestration platform that allows businesses to run hundreds of thousands of batch jobs daily and use the data to optimize ...
Peregrine Systems was founded in 1981 in Irvine, California.The founders and employees were Chris Cole, Gary Story, Ed Beck, Kevin Keyes and Richard Diederich. They started selling Peregrine Network Management System (PNMS) on a Series One computer while developing an MVS version.
Release Name Release Date Service Manager 7.0: September 2007 Service Manager 7.1: April 2009 Service Manager 9.2: May 2010 Service Manager 9.30: June 2011
User's guide for a Dulcitone keyboard. A user guide, also commonly known as a user manual, is intended to assist users in using a particular product, service or application. It is usually written by a technician, product developer, or a company's customer service staff. Most user guides contain both a written guide and associated images.
HP OpenView is the former name for a Hewlett-Packard product family that consisted of network and systems management products. In 2007, HP OpenView was rebranded as HP BTO (Business Technology Optimization) Software when it became part of the HP Software Division.
A template is a Wikipedia page created to be included in other pages. It usually contains repetitive material that may need to show up on multiple articles or pages, often with customizable input. Templates sometimes use MediaWiki parser functions, nicknamed "magic words", a simple scripting language. Template pages are found in the template ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.