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Operator assistance refers to service provided by a telephone operator to the calling party of a telephone call. This can include telephone calls made from pay phones , calls placed station-to-station , person-to-person , or collect , third-number calls, calls billed to credit cards , and certain international calls which cannot be dialed directly.
Operator Messaging is the term, similar to Text Messaging and Voice Messaging, applying to an answering service call center who focuses on one specific scripting style that has grown out of the alphanumeric pager history.
Centrelink logo until 2012. The Centrelink Master Program, or more commonly known as Centrelink, is a Services Australia master program [2] of the Australian Government.It delivers a range of government payments and services for retirees, the unemployed, families, carers, parents, people with disabilities, Indigenous Australians, students, apprentices and people from diverse cultural and ...
DTMF decoding and speech recognition are used to interpret the caller's response to voice prompts. DTMF tones are entered via the telephone keypad.. Other technologies include using text-to-speech (TTS) to speak complex and dynamic information, such as e-mails, news reports or weather information.
An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform all sorts of functions (telephone banking, account inquiries, etc.). An AA will often include a directory which will allow a caller to dial by name in order to find a user on a system. There is no standard format to these ...
The Robodebt scheme was an unlawful [1] [2] method of automated debt assessment and recovery implemented in Australia under the Liberal-National Coalition governments of Tony Abbott, Malcolm Turnbull, and Scott Morrison, and employed by the Australian government agency Services Australia as part of its Centrelink payment compliance program.
This page discusses operator assisted calls, rather than the broader topic of operator assistance. It should mention other forms of assistance traditionally provided by telephone operators. For example, operators would give callers credit when notified that the caller had dialed a wrong number (long distance or local.)
A typical relay service conversation. A telecommunications relay service, also known as TRS, relay service, or IP-relay, or Web-based relay service, is an operator service that allows people who are deaf, hard of hearing, deafblind, or have a speech disorder to place calls to standard telephone users via a keyboard or assistive device.