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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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The technology was initially developed by Goldman Sachs as an internal messaging system called Live Current. [1] In October 2014, Goldman Sachs and 14 other financial institutions invested $66 million to establish Symphony Communication Services LLC [2] and acquire Perzo, Inc., [3] a secure communication application known for its end-to-end encryption messaging.
Chat-Avenue: Adobe Flash and PHP-based chat rooms: Yes Yes Yes Yes Yes No No Yes Chatroulette: Two-way live video streaming between random pairs of people No No Yes Yes Yes Yes No Yes Chaturbate: Two-way webcam model live video streaming: Yes No No Yes Yes No No Yes Discord: Group live video streaming and instant messaging: Yes Yes Yes Yes Yes ...