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  2. Top 60 Positive Words to Describe Your Employees - AOL

    www.aol.com/lifestyle/top-60-positive-words...

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  3. Customer delight - Wikipedia

    en.wikipedia.org/wiki/Customer_delight

    Customer delight means surprising a customer by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth . Customer delight directly affects the sales and profitability of a company, as it helps to distinguish the company and its products and services from the competition .

  4. Employee engagement - Wikipedia

    en.wikipedia.org/wiki/Employee_engagement

    An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. [1]

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.

  6. Cambridge Dictionary’s word of the year 2024 is all about ...

    www.aol.com/cambridge-dictionary-word-2024...

    Other words on the 2024 shortlist include “brat,” inspired by the title of singer Charli XCX’s 2024 album; “ecotarian,” which references the trend towards environmentally conscious ...

  7. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

  8. Organizational culture - Wikipedia

    en.wikipedia.org/wiki/Organizational_culture

    The relationships between organizational culture and various outcomes include organizational performance, employee commitment, and innovation. A healthy and robust organizational culture is thought to offer various benefits, including: [54] [55] Competitive edge derived from innovation and customer service; Consistent efficient employee performance

  9. Three words Disney employees aren't allowed to say - AOL

    www.aol.com/article/lifestyle/2018/01/11/three...

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