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Sign in to the AOL Account Security page. Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts. Click remove next to the old recovery option. Click Remove email or Remove phone to confirm.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
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• Add another level of security - Turn on two-step verification and get sent a security code when someone logs in from an unfamiliar device or location. • Update your recovery information - Keep a current email address and mobile number on your account.
2. Enter your recovery phone number or email address that you have access to. 3. Click Continue. 4. Click Yes, send me a verification code. - We'll send a code to the phone number or email address you provided. 5. Enter your verification code. 6. Click Continue. 7. Choose the account you'd like to sign in to.
Sign in to your AOL account. Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page. Click Chat Now.