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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

  5. Why Customer Service Is Critical for This Bank - AOL

    www.aol.com/2013/12/05/why-customer-service-is...

    "People expect good service, but few are willing to give it." -- Robert Gateley Few CEOs understand this better than Huntington Bancshares' CEO Stephen Steinour. Recently speaking at an investment ...

  6. Front office - Wikipedia

    en.wikipedia.org/wiki/Front_office

    Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. This is the reason why training is needed before the staffs start to work, although some might only be simple tasks.

  7. Customer knowledge - Wikipedia

    en.wikipedia.org/wiki/Customer_knowledge

    Customer knowledge (CK) is the combination of experience, value and insight information which is needed, created and absorbed during the transaction and exchange between the customers and enterprise. [1] Campbell (2003) defines customer knowledge as: "organized and structured information about the customer as a result of systematic processing". [2]

  8. Stonemaier Games and the Business of Fun - AOL

    www.aol.com/stonemaier-games-business-fun...

    It is so customer centric of you. Obviously, Kickstarter and crowdfunding has been integral to the creation of so many good things, some bad things, too, but lots of games and video games, etc.

  9. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    [citation needed] According to Hollebeek, Srivastava and Chen, customer engagement is "a customer’s motivationally driven, volitional investment of operant resources (including cognitive, emotional, behavioral, and social knowledge and skills), and operand resources (e.g., equipment) into brand interactions," which applies to online and ...