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Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser:
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
For premium support please call: 800-290-4726 more ways to reach us
If you no longer have your Security Key, use these steps: Go to the Sign-In Helper. Sign in and go to the AOL Account Security page. Turn off Security Key 2-Step Verification. When you get your Security Key back or get a new key, you can re-enable 2-Step Verification in your Account Security settings.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
If you have forgotten your password and you previously entered an email address when signing up for the account or in your Preferences, and you still have access to that email account, then this special page can help you recover access to your account. Go to Special:PasswordReset. You can enter either your username or your email.
-To see this option, you'll need to have at least 2 recovery methods on your account . 5. Click Continue. 6. Scan the QR code using your authenticator app. 7. Click Continue. 8. Enter the code shown in your authenticator app. 9. Click Done. Sign in with 2-step for authenticator app. 1. Sign in to your AOL account with your password. 2.
A major problem with self-service password reset inside corporations and similar organizations is enabling users to access the system if they forgot their primary password. Since SSPR systems are typically web-based, users need to launch a web browser to fix the problem, yet cannot log into the workstation until the problem is solved.