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In 1997 Håkan Lans sued Dell for infringement of his color-graphics display patent, U.S. patent no. 4,303,986. [1] Dell won the case because Lans did not have any ownership interest in the patent, having assigned it to a corporation that he owned. In 2005, Dell began the construction of a facility in Winston-Salem, North Carolina. [2]
Desktop outsourcing is the process in which an organization contracts a third party to maintain and manage parts of its IT infrastructure. Contracts vary in depth and can range from Computer hard - and software maintenance to Desktop virtualisation , SaaS -implementations and Helpdesk operation.
For businesses needing to provide technical support, outsourcing allows them to maintain a high availability of service. Such need may result from peaks in call volumes during the day, periods of high activity due to introduction of new products or maintenance service packs, or the requirement to provide customers with a high level of service ...
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Dell Named a "Leader" in the 2013 Gartner Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America Dell included in Leaders Category for third consecutive year ...
Offshore outsourcing – combines outsourcing and offshoring; is the practice of hiring an external organization that is in another country to perform a business function. [ 142 ] In-housing – hiring employees [ 217 ] [ 218 ] or using existing employees/resources to undo an outsourcing.
Everest Group Names Dell Services as Leader in Healthcare Provider Application Outsourcing Service Providers Dell Services recognized as a Leader based on analysis of Dell's IT and business ...
On-demand outsourcing is a trend in outsourcing wherein major internal operations processes of a company are being shifted to a provider that is paid for by the number of transactions involved. The business transferring the services pays for the quality, special skills and the competence of the service provider's employees.