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  2. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

  3. Freshworks - Wikipedia

    en.wikipedia.org/wiki/Freshworks

    In 2017, Freshdesk officially changed its name to Freshworks Inc. This change was part of their strategy to become a multi-product company and avoid limiting their brand to just helpdesk solutions. [13] In 2018, the company achieved annual recurring revenue of over $100 million and launched a product suite called Freshworks 360. [14]

  4. Request Tracker - Wikipedia

    en.wikipedia.org/wiki/Request_Tracker

    An individual RT ticket in Request Tracker 5. Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks of all sorts. Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles.

  5. Help desk software - Wikipedia

    en.wikipedia.org/wiki/Help_desk_software

    Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

  6. Mobile ticketing - Wikipedia

    en.wikipedia.org/wiki/Mobile_ticketing

    Mobile tickets should not be confused with e-tickets, which are simply tickets issued in electronic form, independent of a specific device and in a standard, intelligible format, that can be printed and used in paper form. While a mobile phone is compatible with an e-ticket, mobile ticketing is a distinct system.

  7. Digital ticket - Wikipedia

    en.wikipedia.org/wiki/Digital_ticket

    In order to make an implementation of the digital ticket system, a combination of two paradigms can be used. The first is the account-based system, which relies on central storage and network connections. The second is the smartcard-based system, which uses decentralized storage to store and transfer the ticket.

  8. Online ticket brokering - Wikipedia

    en.wikipedia.org/wiki/Online_ticket_brokering

    Tickets sold through an online ticket brokering service may or may not be authorized by the official seller. Generally, the majority of trading on ticket brokering websites concerns itself with tickets to live entertainment events whereby the primary officially licensed seller's supply has been exhausted and the event has been declared "sold-out".

  9. John Sparkman - Wikipedia

    en.wikipedia.org/wiki/John_Sparkman

    John Jackson Sparkman (December 20, 1899 – November 16, 1985) was an American jurist and politician from the state of Alabama.A Southern Democrat, Sparkman served in the United States House of Representatives from 1937 to 1946 and the United States Senate from 1946 until 1979.

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