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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
It can open presentations only from PowerPoint 3.0, 4.0, and 8.0 (PowerPoint 98), although presentations created on Mac can be opened in PowerPoint Viewer on Windows. [ 180 ] As of May 2018 [update] , the last versions of PowerPoint Viewer for all platforms have been retired by Microsoft; they are no longer available for download and no longer ...
Another example is Prezi. Often likened to Microsoft PowerPoint, Prezi is a cloud-based presentation application that allows users to create text, embed video, and make visually aesthetic projects. Prezi's presentations zoom the eye in, out, up and down to create a multi-dimensional appeal.
Microsoft PowerPoint is a presentation program used to create slideshows composed of text, graphics, and other objects, which can be displayed on-screen and shown by the presenter or printed out on transparencies or slides. Microsoft OneNote is a notetaking program that gathers handwritten or typed notes, drawings, screen clippings and audio ...
Forethought was founded in 1983 and developed a presentation program that would later be known as Microsoft PowerPoint. [2] On December 31, 1997, Microsoft acquired Hotmail.com for $500 million (~$882 million in 2023), its largest acquisition at the time, and integrated Hotmail into its MSN group of services. [3]
Ted Boda described the tools that went into designing the project: "Gore's presentation was in fact using Apple's Keynote presentation software (the same software Steve Jobs presents from) and did so for a number of reasons. As a designer for the presentation, Keynote was the first choice to help create such an engaging presentation." [27]
A service system (also customer service system (CSS)) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design ...
A teaching story is a narrative that has been deliberately created as a vehicle for the transmission of wisdom. The practice has been used in a number of religious and other traditions, though writer Idries Shah's use of it was in the context of Sufi teaching and learning, within which this body of material has been described as the "most valuable of the treasures in the human heritage". [1]
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