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Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
A typical PechaKucha Night includes 8 to 14 presentations. Organizers in some cities have customized their own format. For example, in Groningen , Netherlands , two six-minute, 40-second presentation slots are given to a live band, and the final 20 seconds of each presentation includes an immediate critique of the presentation by the host's ...
The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Noriaki Kano.This model provides a framework for understanding how different features of a product or service impact customer satisfaction, allowing organizations to prioritize development efforts effectively.
It can open presentations only from PowerPoint 3.0, 4.0, and 8.0 (PowerPoint 98), although presentations created on Mac can be opened in PowerPoint Viewer on Windows. [ 180 ] As of May 2018 [update] , the last versions of PowerPoint Viewer for all platforms have been retired by Microsoft; they are no longer available for download and no longer ...
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
LibreOffice Impress, one of the most popular free and open-source presentation programs. In computing, a presentation program (also called presentation software) is a software package used to display information in the form of a slide show. It has three major functions: [1] an editor that allows text to be inserted and formatted
Ted Boda described the tools that went into designing the project: "Gore's presentation was in fact using Apple's Keynote presentation software (the same software Steve Jobs presents from) and did so for a number of reasons. As a designer for the presentation, Keynote was the first choice to help create such an engaging presentation." [27]
Another example is Prezi. Often likened to Microsoft PowerPoint, Prezi is a cloud-based presentation application that allows users to create text, embed video, and make visually aesthetic projects. Prezi's presentations zoom the eye in, out, up and down to create a multi-dimensional appeal.
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