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In the early 1980s, Bell Labs received a patent for what became AT&T's "Advanced 800 Service", a computer-controlled system where any toll-free number could point to any destination number, such as to a small business local number instead of a special InWATS line, and an itemized bill generated only for the calls the business actually received.
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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The American Telephone & Telegraph Company (AT&T) first introduced 800 toll-free service in 1967. [2] When AT&T was the only Interexchange carrier, local exchange carriers automatically routed all toll-free calls directly to an AT&T point of presence without performing a translation from the toll-free number to the terminating telephone number. [3]