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2. Telax Hosted Call Center - Wikipedia

   en.wikipedia.org/wiki/Telax_Hosted_Call_Center

   Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.

3. Comparison of VoIP software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_VoIP_software

   This is a comparison of voice over IP (VoIP) software that examines applications and systems used for conducting voice and multimedia communications across Internet Protocol (IP) networks. VoIP technology has transformed telecommunications by offering alternatives to traditional telephony systems while providing enhanced features and cost savings.

4. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. Call centers use IVR systems to identify and segment callers.

5. The Benefits of VoIP Phone Systems - AOL

   www.aol.com/benefits-voip-phone-systems...

   Review call reports and trends to determine staffing levels. ... Differences between VoIP and other business phone systems. ... the NextivaONE app supports team collaboration and chat messaging ...

6. 3CX - Wikipedia

   en.wikipedia.org/wiki/3CX

   In 2006, 3CX released the 3CX Phone System as a free IP PBX for use in a Microsoft Windows environment. [1] The phone system's first commercial edition, v6.0, was released a year later in 2007. Reviews of the product have noted its easy configuration, management, and hardware compatibility. [2] [3] [4] [5]

7. Asterisk (PBX) - Wikipedia

   en.wikipedia.org/wiki/Asterisk_(PBX)

   Asterisk is a software implementation of a private branch exchange (PBX). In conjunction with suitable telephony hardware interfaces and network applications, Asterisk is used to establish and control telephone calls between telecommunication endpoints such as customary telephone sets, destinations on the public switched telephone network (PSTN) and devices or services on voice over Internet ...