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  2. Rapport - Wikipedia

    en.wikipedia.org/wiki/Rapport

    Another way to build rapport is through "positive face management", [16] (or, more simply: positivity). According to some psychologists, [16] we have a need to be seen in a positive light, known as our "face". By managing each other's "face", boosting it when necessary, or reducing negative impacts to it, we build rapport with others. [16]

  3. PEACE method of interrogation - Wikipedia

    en.wikipedia.org/wiki/PEACE_method_of_interrogation

    The PEACE method of investigative interviewing is a five stage [1] [2] process in which investigators try to build rapport and allow a criminal suspect to provide their account of events uninterrupted, before presenting the suspect with any evidence of inconsistencies or contradictions.

  4. Politeness theory - Wikipedia

    en.wikipedia.org/wiki/Politeness_theory

    Examples: excessively emotional expressions. The speaker indicates that he does not have the same values or fears as the hearer; Examples: disrespect, mention of topics which are inappropriate in general or in the context. The speaker indicates that he is willing to disregard the emotional well-being of the hearer. Examples: belittling or boasting.

  5. Mirroring - Wikipedia

    en.wikipedia.org/wiki/Mirroring

    Mirroring often occurs in social situations, particularly in the company of close friends or family, often going unnoticed by both parties. The concept often affects other individuals' notions about the individual that is exhibiting mirroring behaviors, which can lead to the individual building rapport with others.

  6. Marketing communications - Wikipedia

    en.wikipedia.org/wiki/Marketing_communications

    The initial step to achieve a marketing strategy is to identify the market target and build up a business plan. [6] Marketing Research does not involve a proven order of steps resulting in an ultimate inference. It is a repeated process that requires a broader outlook. At times, projects may require going in-depth and changing the entire process.

  7. Negotiation - Wikipedia

    en.wikipedia.org/wiki/Negotiation

    To create trust and rapport, a negotiator may mimic or mirror the opponent's behavior and repeat what they say. Mirroring refers to a person repeating the core content of what another person just said, or repeating a certain expression. It indicates attention to the subject of negotiation and acknowledges the other party's point or statement. [69]

  8. How The World Bank Broke Its Promise to Protect the Poor

    projects.huffingtonpost.com/worldbank-evicted...

    The payments that Lagos authorities offered for larger demolished structures, for example, were 31 percent lower than what the World Bank’s own consultants said they were worth. “It was like David and Goliath. There were these little people fighting against this giant,” Chapman said. The bank “really left vulnerable people on their own.”

  9. Difference model - Wikipedia

    en.wikipedia.org/wiki/Difference_model

    A major proponent of the model, Deborah Tannen, summarised these differences as contrasting conversational goals: men, she argues, tend towards a "report style," focused on communicating factual information, whereas women tend towards a "rapport style," focused on building and maintaining relationships. [1]