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  2. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    In July 2011, ITIL 2011 was released. In 2013, ITIL was acquired by AXELOS, a joint venture between Capita and the UK Cabinet Office. [9] In February 2019, ITIL 4 was released. With this release, the nomenclature of using a version number was replaced simply with the numerical number (v3 became 4) in a reference to the 4th industrial revolution.

  3. ITIL security management - Wikipedia

    en.wikipedia.org/wiki/ITIL_security_management

    ITIL security management describes the structured fitting of security into an organization. ITIL security management is based on the ISO 27001 standard. "ISO/IEC 27001:2005 covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations). [ 1 ]

  4. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  5. Information technology management - Wikipedia

    en.wikipedia.org/wiki/Information_technology...

    Historically, one set of resources was dedicated to one particular computing technology, business application or line of business, and managed in a silo-like fashion. [4] These resources supported a single set of requirements and processes, and couldn't easily be optimized or reconfigured to support actual demand. [5]

  6. Service Design Package (ITIL) - Wikipedia

    en.wikipedia.org/wiki/Service_Design_Package_(ITIL)

    In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...

  7. Certified Information Systems Security Professional - Wikipedia

    en.wikipedia.org/wiki/Certified_Information...

    Answer questions regarding criminal history and related background. [21] Pass the multiple choice CISSP exam (three hours, between 100 and 150 questions, in a computer adaptive test) with a scaled score of 700 points or greater out of 1000 possible points, you must achieve a pass in all eight domains. [21]

  8. Service integration and management - Wikipedia

    en.wikipedia.org/wiki/Service_integration_and...

    ITIL processes and capabilities provide a strong foundation for implementing SIAM because they cover the lifecycle of IT services, and the terminology is recognized and understood by most IT suppliers. ITIL, therefore, provides a strong platform and common language with which a SIAM team can manage and work with a full spectrum of suppliers.

  9. Event management (ITIL) - Wikipedia

    en.wikipedia.org/wiki/Event_management_(ITIL)

    Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure.It allows for normal operation and also detects and escalates exception conditions.

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