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[266] Later in the year, the company increased its spending on customer service to $150 million. [267] Since 2018, Dell has seen significant increase in consumer satisfaction. Moreover, their customer service has been praised for its prompt and accurate answers to most questions, especially those directed to their social media support. [268] [269]
Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. [3] There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSPs (Managed Service Providers). [4]
The Dell Services, Dell Software Group, and the Dell EMC Enterprise Content Divisions were sold shortly thereafter for proceeds of $7.0 billion, which was used to repay debt. [2] In October 2017, It was reported that Dell would invest $1 billion in IoT research and development. [12] [13] [14] EMC owned around 80% of the stock of VMware. [15]
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