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The telephone played a major communications role in American history from the 1876 publication of its first patent by Alexander Graham Bell onward. In the 20th century the American Telephone and Telegraph Company (AT&T) dominated the telecommunication market as the at times largest company in the world, until it was broken up in 1982 and replaced by a system of competitors.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
11 February 1876: Elisha Gray invents a liquid transmitter for use with a telephone, but he did not make one. 14 February 1876 about 9:30 am: Gray or his lawyer brings Gray's patent caveat for the telephone to the Washington, D.C. Patent Office (a caveat was a notice of intention to file a patent application.
The first use of a national emergency telephone number began in the United Kingdom in 1937 using the number 999, which continues to this day. [6] In the United States, the first 911 service was established by the Alabama Telephone Company and the first call was made in Haleyville, Alabama, in 1968 by Alabama Speaker of the House Rankin Fite and answered by U.S. Representative Tom Bevill.
The early history of the telephone became and still remains a confusing morass of claims and counterclaims, which were not clarified by the huge number of lawsuits filed in order to resolve the patent claims of the many individuals and commercial competitors. The Bell and Edison patents, however, were commercially decisive, because they ...
A Bell System logo (called the Blue Bell) used from 1889 to 1900 [citation needed] AT&T's lines and metallic circuit connections. March 1, 1891. The formation of the Bell Telephone Company superseded an agreement between Alexander Graham Bell and his financiers, principal among them Gardiner Greene Hubbard and Thomas Sanders.
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This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non ...