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You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page. Scroll to the bottom of any eBay Help article and choose a contact option. Get in touch with us by email. From time-to-time, our wait times may be longer than usual.
Find answers to your buying, selling and account questions, or contact us for more help.
Need to speak to someone? If you can’t find the answer in any of our help sections, visit Contact Us and choose a top issue or ask a question. Click ‘call’ and we’ll give you a direct phone number and a PIN number.
Ask eBay to step in and help for buyers. If you requested a return or reported an issue with your purchase and the seller hasn't responded, or if you're not able to resolve things with them, you can ask us to help. 1 min article.
If you change your phone number, postal address, or email address, or if any of the details we have for you are incorrect, you'll need to update the personal information on your eBay account. 1 min article.
If you've already bought an item from a seller, you can contact them using the button below. Contact seller. You can also contact the seller through your Purchase history by selecting Contact seller next to the item.
In Seller Help you can: Manage returns, items not received, and refunds. Request defect and feedback removal. See all of your recent policy notifications and get the help you'll need to resolve them. Report buyers who are abusing eBay's policies. Go to Seller Help. Tip. Those who haven't listed or sold anything within the past 120 days may be ...
Contact eBay and inform Customer Services about what has happened – they can provide further useful information and initiate actions against any fraudulent accounts. Make a police report. Share your experiences on the eBay forums with other buyers and sellers so that they know what to avoid.
Get help with an item that hasn't arrived. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. To improve your help experience, please sign in to your account.
Find your eBay guest order confirmation email. The subject line starts with “Order Confirmed”. Select View order details. Select Show delivery details. You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location.