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The CBP Information Center is open Monday–Friday, 8:30 a.m.–8 p.m. Eastern Time. Submit your question, compliment, complaint or tip online, or call: U.S. visitors: 877-CBP-5511. Visitors outside the U.S.: +1-202-325-8000.
1-202-325-8000. Toll-free number. 1-877-CBP-5511 (1-877-227-5511) TTY. 7-1-1. Find an office near you. Ports of entry—air, land, and sea. Main address. 1300 Pennsylvania Ave., NW. Washington, DC 20229. SHARE THIS PAGE: Have a question? Ask a real person any government-related question for free.
Customer Service. We care about your experience with us, and we want you to have the opportunity to ask us a question, give us a compliment, or submit a complaint. The CBP Information Center handles all of these interactions, but if you have additional questions about how we process these inquiries please see below.
CBP provides assistance and information on U.S. Customs and Border Protection services, policies, and procedures.
Call USAGov. Chat with USAGov. Top. Immigration and Customs Enforcement (ICE) enforces federal laws governing border control, customs, trade, and immigration.
Telephone Number: 1-877-227-5511. Hours of Operations: Monday through Friday (excluding holidays) from 9:00 a.m.-12:00p.m. and 1:00 p.m.-4:00p.m. (Eastern Time) Language assistance: Service is available in English, with limited assistance available in Spanish.
How The U.S Customs USPS Parcel Scam Works. 1. You Get The Bait Text. The scam starts with an out-of-the-blue SMS text or iMessage. The message looks like it’s from a legitimate business, with USPS or U.S. Customs in the name. The text states there is an issue with your zip code that’s preventing a package delivery.
Check with CBP if you’re unsure about whether a call or email is real. Never call back phone numbers in caller ID, or left in voicemails, emails, or social media messages. Instead, type the agency name into a search bar and click on their webpage to find contact information.
Officials with the U.S. Customs and Border Protection (CBP) is warning residents across the country about telephone scammers posing as agents and officers to gain banking information.
How do I contact customs about a package? All countries’ governments should have a customs and border security website that allows you to scroll through frequently asked questions. If these answers fail to help with your particular enquiry, then look for an email or phone number to directly contact the customs team.