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Leader giving a performance review. It’s the start of a new year, which, for some companies, means rolling out new performance reviews. Since employee performance is central to operations and ...
Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise. [1] Although speech analytics includes elements of automatic speech ...
Performance appraisal. A performance appraisal, also referred to as a performance review, performance evaluation, [1] (career) development discussion, [2] or employee appraisal, sometimes shortened to "PA", [a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated.
Delay in payment or performance on the part of the creditor or obligor. Also known as mora creditoris. mora solvendi: delay of the one paying Delay in payment or performance on the part of the debtor or the obligee. Also known as mora debitoris. 2 forms: mora solvendi ex re - delay in giving or delivering a thing;
A phrase used in modern Western philosophy on the nature of truth. eo ipso: by that very (act) Technical term in philosophy and law. Similar to ipso facto. Example: "The fact that I am does not eo ipso mean that I think." From the Latin ablative form of id ipsum ("that thing itself"). eo nomine: by that name: epicuri de grege porcum
First Call Resolution. First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric.
Search engine optimization (SEO) is the process of improving the quality and quantity of website traffic to a website or a web page from search engines. SEO targets unpaid traffic (known as "natural" or "organic" results) rather than direct traffic or paid traffic.
A phrase is a substantial musical thought, which ends with a musical punctuation called a cadence. Phrases are created in music through an interaction of melody, harmony, and rhythm. Giuseppe Cambini—a composer, violinist, and music teacher of the Classical period—had this to say about bowed string instruments, specifically violin, phrasing: