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LiveChat is the main product sold by the company. It is a live support software and help desk software used by companies to provide real-time communication with customers using different communication channels: online chat on the website and inside mobile applications, email, and social media (such as Facebook Messenger and Twitter).
Get Help, known as Contact Support before the Windows 10 Creators Update, [2] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it.
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.
Web gadgets run on Web sites such as Live.com and Windows Live Spaces. Live.com lets users add RSS feeds in order to view news at a glance. Building off Microsoft's start.com experimental page, Live.com can be customized with Web Gadgets, mini-applications that can serve almost any purpose (e.g. mail readers, weather reports, slide shows, search, games, etc.).
The People button (The "Chat" button powered by Microsoft Teams takes its place.) The News and Interests panel (The "Widgets" panel serves the same purpose.) Action Center (Two separate flyouts take its place: "Notification Center" and "Quick Settings")
Established in 1997, Actiance provided call center support and CRM enablement for instant messaging, web chat, and email. Working with AOL, Yahoo!, MSN, and Microsoft, Actiance established the industry's first CAP agreements (Certified Access Programs), providing enhanced access to public IM networks.
Discover the latest breaking news in the U.S. and around the world — politics, weather, entertainment, lifestyle, finance, sports and much more.
Alongside the voice access feature for Windows 11, Microsoft presented Bing Chat, Microsoft 365 Copilot, and Windows Copilot as primary alternatives to Cortana when announcing the shutdown of its standalone app on June 2, 2023. [57] [58] As of its announcement date, Microsoft 365 Copilot had been tested by 20 initial users.