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"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge , John Wanamaker and Marshall Field .
Field's employees were also instructed not to push products on uninterested customers, a common practice in stores of the period. The quotes "Give the lady what she wants" and "The customer is always right" are attributed to Field. [a] Though most famous today for his retail business, during his lifetime his wholesale business made far more money.
When it comes to customer service disputes, there's an old adage in the retail industry: The customer is always right. In reality, of course, the customer is frequently in the wrong, whether it's ...
The Customer is Always Right, a Sin City yarn within The Babe Wore Red and Other Stories "The Customer is Always Right", two segments of Sin City (film) The Customer is Always Right (film), a 2006 South Korean film; The Customer is Always Right (TV series), a 2019 BBC TV series "The Customer is Always Right?", broadcast on the Oprah Winfrey Network
Retail workers recently fantasized about what they would do if they were in charge. And we have to say: They've got some good ideas.
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"The customer is not a moron. She's your wife " is a famous quotation attributed to advertising executive David Ogilvy in 1955. [ 1 ] It subsequently appeared in his 1963 book, Confessions of an Advertising Man .
The jingles you'll never remember to forget, the cartoon characters that you'll always recognize: Whether you're a fan of McDonald's or not, it's impossible to not know (and realistically, love ...