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“The best business advice I ever received was: ‘Don't be afraid to ask questions,’” he says. “Regardless of what position you're in, even as the CEO, there are moments where somebody’s ...
The Way to the Top: The Best Business Advice I Ever Received is a business book compiled by Donald Trump. [1] First released in May 2004, [2] the book reached The Wall Street Journal list of Best Selling Books the month it was published. [3] Publishers Weekly recommended the book for fans of The Apprentice. [1]
During the hardest times of my life, there have been certain words—be it from books, a podcast interview, a conversation with a friend or my therapist—that have served as an anchor for me to ...
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge , John Wanamaker and Marshall Field .
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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As new graduates prepare to enter the "real world," colleges and universities gather them into auditoriums to absorb wisdom from great leaders. Most of that wisdom is forgettable. A lot of it is ...
Rochester Ford Toyota in Rochester, MN, known for tough negotiating, shifted to a fixed price and an emphasis on making the customer's day. New car sales doubled and it recorded a 30% rise in customer satisfaction. [12] In April 2000, the Ford Motor Company decided to incorporate the Fish Philosophy in their training programs.