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TAPI allows applications to control telephony functions between a computer and telephone network for data, fax, and voice calls. It includes basic functions, such as dialing, answering, and hanging up a call. It also supports supplementary functions, such as hold, transfer, conference, and call park found in PBX, ISDN, and other telephone systems.
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop -based interaction for helping users be more efficient, though it can also refer to server-based ...
Among these are Voice over LTE and Voice over 5G , which enable voice communication over IP-based mobile infrastructures. In contrast to traditional VoIP services, which often function independently of global telephone numbering systems, VoLTE and Vo5G are directly connected to mobile operators ' infrastructures, providing seamless connectivity ...
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
Direct inward dial (DID) service also provides DNIS. For example, a company may have a different toll-free telephone number for each product line it sells, or for multilingual customer support . If a call center is handling calls for multiple product lines, the corporate telephone system that receives the call analyzes the DNIS signaling and ...
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During its infancy, the concept of SBC was controversial to proponents of end-to-end systems and peer-to-peer networking because: SBCs can extend the length of the media path (the way of media packets through the network) significantly. A long media path is undesirable, as it increases the delay of voice packets and the probability of packet loss.
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