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Microsoft Teams is a team collaboration application developed by Microsoft as part of the Microsoft 365 family of products, offering workspace chat and video conferencing, file storage, and integration of proprietary and third-party applications and services.
Direct inward dial (DID) service also provides DNIS. For example, a company may have a different toll-free telephone number for each product line it sells, or for multilingual customer support . If a call center is handling calls for multiple product lines, the corporate telephone system that receives the call analyzes the DNIS signaling and ...
A session border controller (SBC) is a network element deployed to protect SIP based voice over Internet Protocol (VoIP) networks. [1]Early deployments of SBCs were focused on the borders between two service provider networks in a peering environment.
DVI systems can be divided into two major categories of functionality: "user-dependent" or "user-independent". A user-dependent system requires that a personal voice template to be generated for a specific person; the template for this individual has to be loaded onto their assigned machine prior to use of the DVI system for it to function properly.
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
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Each time a call is placed for routing, the destination number (also known as the called party) is entered by the calling party into their terminal. The destination number generally has two parts, an area code which generally identifies the geographical location of the destination telephone, and a telephone number unique within that area code that determines the specific destination terminal.
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