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  2. Complaint tablet to Ea-nāṣir - Wikipedia

    en.wikipedia.org/wiki/Complaint_tablet_to_Ea...

    The complaint tablet to Ea-nāṣir (UET V 81) [1] is a clay tablet that was sent to the ancient city-state Ur, written c. 1750 BCE.The tablet, which measures 11.6 centimetres (4.6 in) high and 5 centimetres (2.0 in) wide, documents a transaction in which Ea-nāṣir, [a] a trader, allegedly sold sub-standard copper to a customer named Nanni.

  3. To Tip or Not To Tip? When the Service Is Not Good - AOL

    www.aol.com/tip-not-tip-not-good-230001087.html

    Exceptional service should receive a tip of 25% or more. In a recent GOBankingRates survey, 21.6% of people said they still tip 15% when service is bad, and over 27% still tip 20% or more.

  4. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    When perceptions exceed expectations then service quality is high. The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to ...

  5. Letters rogatory - Wikipedia

    en.wikipedia.org/wiki/Letters_rogatory

    Instead, the US court would issue a letter rogatory to a French court, which would then examine Jean in France, and send a deposition back to the requesting court. Insofar as requests to US courts are concerned, the use of letters rogatory for requesting the taking of evidence has been replaced in large part by applications under 28 USC 1782 ...

  6. Cost of poor quality - Wikipedia

    en.wikipedia.org/wiki/Cost_of_poor_quality

    Cost of poor quality (COPQ) or poor quality costs (PQC) or cost of nonquality, are costs that would disappear if systems, processes, and products were perfect. COPQ was popularized by IBM quality expert H. James Harrington in his 1987 book Poor-Quality Cost. [1] COPQ is a refinement of the concept of quality costs.

  7. Letter of comfort (contract law) - Wikipedia

    en.wikipedia.org/wiki/Letter_of_comfort...

    A letter of comfort, sometimes called a "letter of intent", is a communication from a party to a contract to the other party that indicates an initial willingness to enter into a contractual obligation absent the elements of a legally enforceable contract. The objective is to create a morally binding but not legally binding assurance.

  8. AOL Mail

    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  9. Scam letters - Wikipedia

    en.wikipedia.org/wiki/Scam_letters

    Often users will find the letter from a young and attractive female wanting to meet or relocate to the users' country. After invoking their confidence trick on the user they will require the recipient of the scam letter to pay the funds necessary for the relocation. Once paid, the correspondence ends and the writer never appears.

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