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DoorDash’s test comes after food delivery drivers have shared their experiences with deceptive customers on social media, noting the practice of “tip baiting,” in which customers entice a ...
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Drivers then only directly received the part of the tip that exceeded the guaranteed minimum per order. [66] [67] A DoorDash customer filed a class action lawsuit against the company for its "materially false and misleading" tipping policy. [66] [67] The case was referred to arbitration in August 2020. [68] Under pressure, the company revised ...
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