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  2. Issue tracking system - Wikipedia

    en.wikipedia.org/wiki/Issue_tracking_system

    An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

  3. SharePoint - Wikipedia

    en.wikipedia.org/wiki/SharePoint

    SharePoint is a collection of enterprise content management and knowledge management tools developed by Microsoft.Launched in 2001, [7] it was initially bundled with Windows Server as Windows SharePoint Server, then renamed to Microsoft Office SharePoint Server, and then finally renamed to SharePoint.

  4. OTRS - Wikipedia

    en.wikipedia.org/wiki/OTRS

    OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).

  5. Comparison of help desk issue tracking software - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_help_desk...

    System Creator License Implementation language(s) Back end Launch Date Faveo Helpdesk: Ladybird Web Solution Proprietary PHP: MySQL: 2015 GLPI: INDEPNET GPL: PHP: MySQL: 2003 HEAT: FrontRange Solutions Proprietary .NET Microsoft SQL Server, Oracle: 1990 Jira Service Management: Atlassian: Proprietary, Free for non-commercial use; hosted & on ...

  6. Microsoft SharePoint Designer - Wikipedia

    en.wikipedia.org/wiki/Microsoft_SharePoint_Designer

    SharePoint Designer shares its codebase, user interface and HTML rendering engine with Expression Web, and does not rely on Internet Explorer's Trident engine. [15] It features a workflow designer that allows users of SharePoint to create workflow so that workflow can automate the process with the concept and objects such as list item, content type, and list column within SharePoint server.

  7. Template:Ticket/doc - Wikipedia

    en.wikipedia.org/wiki/Template:Ticket/doc

    Main page; Contents; Current events; Random article; About Wikipedia; Contact us; Donate; Help; Learn to edit; Community portal; Recent changes; Upload file

  8. Automated fare collection - Wikipedia

    en.wikipedia.org/wiki/Automated_fare_collection

    A RFID contactless transit card being validated at a ticket barrier. AFC systems often consist of the following components [1] (the "tier" terminology is common, but not universal): Tier 0 – Fare media; Tier 1 – Devices to read/write media; Tier 2 – Depot/station computers; Tier 3 – Back office systems; Tier 4 – Central clearing house

  9. Ticket lock - Wikipedia

    en.wikipedia.org/wiki/Ticket_lock

    Example of a ticket and "Now Serving" sign used in the Ticket Queue Management System. The basic concept of a ticket lock is similar to the ticket queue management system. This is the method that many bakeries and delis use to serve customers in the order that they arrive, without making them stand in a line.