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On Windows, TAPI support was almost universal in telephony hardware such as voice modems (both internal and external) and computer expansion boards such as Dialogic telephony cards. The only notable exception who never natively supported TAPI was the Avaya Communication Manager, which relied solely on the TSAPI interface for connectivity.
Caller-ID system response sounds in various cases: analog, ISDN and digital PBX Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up.
This feature is also frequently called (and abbreviated) as visual message waiting indicator (VMWI). A VMWI, as defined in Telcordia GR-1401-CORE, is a stored program controlled switching (SPCS) system feature that activates and deactivates a visual indicator on customer-premises equipment (CPE) to notify the customer that new messages are waiting.
Network Caller ID (NCID) is an open-source client/server network Caller ID (CID) package. [1] NCID consists of a server called ncidd (short for NCID daemon), a universal client called ncid, and multiple client output modules and gateways. The server, ncidd, monitors either a modem, device or gateway for the CID data.
Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call. [citation needed] For inbound calls, the data displayed typically contains call information such as: Caller ID ...
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In the US, the caller's name, or CNAM information, is not sent during a call. Rather, the terminating carrier is responsible for providing the Caller ID information to its customer. The terminating carrier performs a database lookup using the caller's phone number to obtain the name information to display with Caller ID.
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