Search results
Results from the WOW.Com Content Network
Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call. [citation needed] For inbound calls, the data displayed typically contains call information such as: Caller ID ...
This feature is also frequently called (and abbreviated) as visual message waiting indicator (VMWI). A VMWI, as defined in Telcordia GR-1401-CORE, is a stored program controlled switching (SPCS) system feature that activates and deactivates a visual indicator on customer-premises equipment (CPE) to notify the customer that new messages are waiting.
Caller-ID system response sounds in various cases: analog, ISDN and digital PBX Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up.
[3] [4] Devices may not have a dedicated Reset button, but have the user hold the power button to cut power, which the user can then turn the computer back on. [5] Out-of-band management also frequently provides the possibility to reset the remote system in this way.
If Caller ID is subscribed to or enabled on the line receiving the call, the unblocked phone number and registered name is displayed – unable to determine that the caller subscribes to outgoing callerID blocking or that *82 has been dialed to temporarily override that subscription. *82 can be dialed from U.S. land-line house phones and ...
On Windows, TAPI support was almost universal in telephony hardware such as voice modems (both internal and external) and computer expansion boards such as Dialogic telephony cards. The only notable exception who never natively supported TAPI was the Avaya Communication Manager, which relied solely on the TSAPI interface for connectivity.
ANI is conceptually and technically different from caller ID service. [1] A caller's telephone number and line type are captured by ANI service even if caller ID blocking is activated. The destination telephone company switching office can relay the originating telephone number to ANI delivery services subscribers.
In the US, the caller's name, or CNAM information, is not sent during a call. Rather, the terminating carrier is responsible for providing the Caller ID information to its customer. The terminating carrier performs a database lookup using the caller's phone number to obtain the name information to display with Caller ID.