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The first use of a national emergency telephone number began in the United Kingdom in 1937 using the number 999, which continues to this day. [6] In the United States, the first 911 service was established by the Alabama Telephone Company and the first call was made in Haleyville, Alabama, in 1968 by Alabama Speaker of the House Rankin Fite and answered by U.S. Representative Tom Bevill.
Emergency service response codes are predefined systems used by emergency services to describe the priority and response assigned to calls for service. Response codes vary from country to country, jurisdiction to jurisdiction, and even agency to agency, with different methods used to categorize responses to reported events.
The Master Street Address Guide (MSAG) is a database of street addresses and corresponding Emergency Service Numbers (ESNs). [7] ESNs represent one or more emergency service agencies (e.g. fire department, law enforcement) designated to serve a specific range of addresses in a geographic area, called an Emergency Service Zone.
CAD provides displays and tools so that the dispatcher has an opportunity to handle calls-for-service as efficiently as possible. CAD typically consists of a suite of software packages used to initiate public safety calls for service, dispatch, and maintain the status of responding resources in the field. It is generally used by emergency ...
The emergency telephone number 112 will be answered by the police, but will also handle other emergency services. Azerbaijan: 112 [72] or 102: 112 or 103: 112 or 101: Gas Service – 104; Traffic police – 902; Electricity emergency – 199; Emergency – 112. Belarus: 102: 103: 101: Gas emergency – 104. Belgium [73] 101 or 112: 112
If the call has been answered by a telephone operator, they then connect the call to the appropriate emergency service, who then dispatches the appropriate help. In the case of multiple services being needed on a call, the most urgent need must be determined, with other services being called in as needed.
Emergency services have one or more dedicated emergency telephone numbers reserved for critical emergency calls. In many countries, one number is used for all of the emergency services (e.g. 911 in many parts of the Americas , 999 in the United Kingdom , 112 in continental Europe , 000 in Australia ).
Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes).