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DIRECTV Customer Service: Contact Our Support by Phone or Chat.
Get help with your DIRECTV service including quick fixes & troubleshooting for billing, account, channels, orders, app and equipment issues.
Find out how to check, change, reschedule, or cancel your installation or service repair appointment.
We’re committed in providing you with the most optimal TV viewing experience possible. Using your DIRECTV user ID and password, please sign in to schedule your appointment. The average appointment lasts 2 hours or less. While at your home, the technician will:
Get the DIRECTV Quick fixes & troubleshooting support you need, with our library of support articles and online do-it-yourself tools.
Reset (to factory settings): This method can correct serious issues like total loss of signal. More serious issues, like loss of signal, may be fixed by resetting your device to factory settings. Custom preferences, playlists, and favorites are lost with this method.
Helpful tips for changing channels, adjusting volume, and troubleshooting your DIRECTV remote.
If you see error code 771, it means your dish is having trouble communicating with the satellite.
Try these options as a first step to fix many picture, sound or signal issues. Restart your device - press the red button on the side or unplug it for 30 seconds, then turn it back in. Make sure you're connected to your home Wi-Fi network. If you have a solid green light on the front of your device, you're connected.
Find out how to restore missing channels and fix other issues by refreshing your DIRECTV equipment.