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Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
For interactive voice response (IVR) systems, DNIS is used as routing information for dispatching purposes, to determine which script or service should be activated based on the number that was dialed to reach the IVR platform. In the United States, DNIS is commonly provided for 800- and 900-services. [2]
Voice is the most natural communication medium, but the information that can be provided is limited compared to visual media. [3]For example, most Internet users try a search term, scan results, then adjust the search term to eliminate irrelevant results.
An automated phone survey applies the interactive voice response system is any telephone system that interacts with callers without input from a human other than the caller. More specifically, interactive voice response, or IVR, is the technology that automates telephone contact between humans and machines.
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows callers to leave a recorded message when the recipient has been unable or unwilling to answer the phone. Calls may be diverted to voicemail manually or automatically.
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Creacode SIP Application Server Real-time SIP call controller and IVR product for carrier-class VoIP networks; Dialogic Corporation Powermedia Media Servers, audio and video SIP IVR, media and conferencing servers for Enterprise and Carriers. Dialexia VoIP Softswitches, IP PBX for medium and enterprise organizations, billing servers.
Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen ...