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Toll-free telephone numbers in the NANP are regulated by the Code of Federal Regulations (CFR) Part 52 Section 101. RespOrgs assign the numbers in the SMS/800 database. SMS/800, Inc. administers this database as the Number Administration and Service Center, as a subcontractor for the Federal Communications Commission (FCC).
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
In the U.S., directory assistance for companies with toll-free "800 numbers" (with area codes 800, 833, 844, 855, 866, 877, and 888) was available from toll-free directory assistance, reachable by dialing 1-800-555-1212, for many decades until it was discontinued in 2020. [citation needed]
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An unpublished number is also excluded from directory assistance services, such as 411. Landline telephone companies often charge a monthly fee for this service. As cellular phones become more popular, there have been plans to release cell phone numbers into public 411 and reverse number directories via a separate Wireless telephone directory ...
A RespOrg, or responsible organization, is a company that maintains the registration for individual toll-free telephone numbers In the North American Numbering Plan by means of the distributed Service Management System/800 database.
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