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A bipartisan commission was created with several mandates, among them to increase customer service and improve collections. [53] Congress later enacted the Internal Revenue Service Restructuring and Reform Act of 1998 , which mandated that the agency replace its geographic regional divisions with units that serve particular categories of taxpayers.
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In 1984, the problem resolution offices (PRO) consisted of 80 full time employees and was headed by George A. O'Hanlon, the IRS ombudsman at the time. [5] [6] Commentators called for expanding the number of ombudsman as part of wider criticism of how the IRS was operating. [3]
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The Internal Revenue Service Building is a federal building which serves as the headquarters of the Internal Revenue Service. It is located at 1111 Constitution Avenue , Northwest, Washington, D.C. (corner of 12th Street), in the Federal Triangle .