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The directive bans the usage of numbers that cost more than calling a geographic number for customer service and complaints lines, and other such purposes. [44] [45] Since Britain left the EU the Directive as such no longer applies, but its provisions may have been incorporated into British law. [needs update]
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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
In February 2021, BT and EE launched a new home wifi service that combines the power of its fixed-line broadband services with its mobile network. With the introduction of the Hybrid Connect device, customers who lose connection through their Smart Hub 2 will automatically be connected to EE's mobile network, giving them a continuous ...