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  2. Roleplay simulation - Wikipedia

    en.wikipedia.org/wiki/Roleplay_simulation

    Role-players are used by businesses to equip their leadership with experience in handling interpersonal conflict, negotiations, interviews, performance reviews, customer service, workplace safety, and ethical dilemmas. A role-player may also simulate difficult and sensitive conversations such as layoffs, or reports of sexual harassment. This ...

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

  4. Mock object - Wikipedia

    en.wikipedia.org/wiki/Mock_object

    Mock objects have the same interface as the real objects they mimic, allowing a client object to remain unaware of whether it is using a real object or a mock object. Many available mock object frameworks allow the programmer to specify which methods will be invoked on a mock object, in what order, what parameters will be passed to them, and what values will be returned.

  5. Mock interview - Wikipedia

    en.wikipedia.org/wiki/Mock_interview

    For example, some schools have mock interview training days, often organized by career and guidance counselors. [2] While the usual sense of the term is an exercise done as a form of preparation prior to applying for jobs, [ 3 ] there is another sense of the term which describes a playful or non-serious interview. [ 4 ]

  6. Gibb categories - Wikipedia

    en.wikipedia.org/wiki/Gibb_Categories

    The opposite of this is empathy. [3] Empathy allows for an acceptance of the other person and their feelings. This can be taken as both verbal and non-verbal messages as communication is not linear and both communicators are giving and receiving messages at all times. [1]

  7. List of mockumentaries - Wikipedia

    en.wikipedia.org/wiki/List_of_mockumentaries

    The 1 Up Fever (2013), mockumentary about Bitcoin and augmented reality video games.; 2gether (2000), spoof of boy bands like N*Sync and The Backstreet Boys.; 7 Days in Hell (2015), a fictional documentary-style exposé on the rivalry between two of the greatest tennis players of all time who battled it out in a 2001 match that lasted seven days.

  8. Behavioral script - Wikipedia

    en.wikipedia.org/wiki/Behavioral_script

    In the behaviorism approach to psychology, behavioral scripts are a sequence of expected behaviors for a given situation. [1] Scripts include default standards for the actors, props, setting, and sequence of events that are expected to occur in a particular situation. The classic script example involves an individual dining at a restaurant.

  9. Artificial empathy - Wikipedia

    en.wikipedia.org/wiki/Artificial_empathy

    Artificial empathy or computational empathy is the development of AI systems—such as companion robots or virtual agents—that can detect emotions and respond to them in an empathic way. [ 1 ] Although such technology can be perceived as scary or threatening, [ 2 ] it could also have a significant advantage over humans for roles in which ...

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