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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
[7] The company currently employs more than 50,200 people (Dec. 31, 2021). [ 8 ] About 60% business of Infosys BPM comes from overlapping clients with the parent Infosys Ltd. [ 9 ] During the FY 2013-14, it earned 48% of its revenue from North America, 34% from Europe, 4% from India and remaining 14% from other parts of the world. [ 10 ]
In 2021, TCS underwent a millennial rebranding, and the company updated its tagline from "Experience Certainty" to "Building on Belief". [49] In 2021, Tata Consultancy Services was also one of the largest job providers in India, hiring 43,000 new employees in the first half of the fiscal year 2021–22. [50]
The IT and BPM industry's revenue is estimated at US$194 billion in FY 2021, an increase of 2.3% YoY. [3] The domestic revenue of the IT industry is estimated at US$45 billion and export revenue is estimated at US$150 billion in FY 2021. [3] The IT industry employed almost 2.8 million employees in FY 2021. [48]
The English language is the cornerstone of any Nearshore BPO or IT services operation, and has become a sought-after skill as companies strive to capture a larger chunk of the US market. With the triple helix of university, industry, and government all collaborating to develop the language further, the hunt for skilled, English-speaking talent ...
For fiscal 2024, the company expects net sales to decline 1.7% to 2.5% year over year. Adjusted earnings per share are estimated at $3.15 to $3.28, compared to $3.27 in fiscal 2023.
The company was founded as L&T Information Technology Ltd in December 1996 as a subsidiary of Larsen & Toubro. [5] During 2001–2002, the company's name was changed from L&T Information Technology Ltd to L&T Infotech Ltd and in the same year the company achieved the assessed level of Software Engineering Institute's (SEI) Maturity Level 5.