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2. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non ...

3. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

4. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

5. A Day In The Life Of A Call Center Agent - AOL

   www.aol.com/news/2012-02-13-a-day-in-the-life-of...

   For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. 24/7 Help. For premium support please call: 800-290-4726 more ways to reach us. Mail.

6. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   An IVR can play announcements and request an input from the caller. This information can be used to profile the caller and used by an ACD to route the call to an agent with a particular skill set. Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller. Information can be obtained from ...

7. BroadVoice - Wikipedia

   en.wikipedia.org/wiki/BroadVoice

   Broadvoice's b-hive virtual call center platform combines UCaaS, Contact Center, Cloud PBX and communication tools. [7] The platforms allow users to review and manage call flows through real-time analytics, call routing, call recording, auto attendants, conference call setup, manager users and the added ability to use the Android and iPhone application to make and receive calls.

8. Tar pit - Wikipedia

   en.wikipedia.org/wiki/Tar_pit

   Tar pits are excellent preserving agents, and they also have the ability to provide carbon isotope data for trees that have fallen into the asphalt. Looking at carbon isotope data in prehistoric trees can reveal information about plant responses to different amounts of carbon dioxide in the paleoatmosphere . [ 22 ]

9. Today’s NYT ‘Strands’ Hints, Spangram and Answers for Sunday ...

   www.aol.com/today-nyt-strands-hints-spangram...

   Move over, Wordle and Connections—there's a new NYT word game in town! The New York Times' recent game, "Strands," is becoming more and more popular as another daily activity fans can find on ...