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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Below is an example of the fourfold pattern of risk attitudes. The first item in each quadrant shows an example prospect (e.g. 95% chance to win $10,000 is high probability and a gain). The second item in the quadrant shows the focal emotion that the prospect is likely to evoke.
Professor Michael Polanyi on a hike in England. Polanyi's paradox, named in honour of the British-Hungarian philosopher Michael Polanyi, is the theory that human knowledge of how the world functions and of our own capability are, to a large extent, beyond our explicit understanding.
Expectancy violations theory (EVT) is a theory of communication that analyzes how individuals respond to unanticipated violations of social norms and expectations. [1] The theory was proposed by Judee K. Burgoon in the late 1970s and continued through the 1980s and 1990s as "nonverbal expectancy violations theory", based on Burgoon's research studying proxemics.
Growing up, Ajahzi Gardner was very aware of being the one and only. The only Black girl on the soccer team, the only Black girl on the gymnastics team, the only Black girl on the cheerleading ...
A common theme of critical approaches in psychology is the assessment of the social effects of psychological theories and practices. Critical psychology is a movement that challenges psychology to work towards emancipation and social justice, and that opposes the uses of psychology to perpetuate oppression and injustice. [2]
A record number of U.S. CEOs exited their jobs this year, according to Challenger, Gray & Christmas, which said companies are responding to an uncertain landscape by installing temporary leaders ...
Smartwatches are a hot-ticket gift over the holidays, but a new study might have you rethink how you strap the device to your wrist in the future.