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111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
Trials of 111 as a number to access health services in the UK for urgent but not life-threatening cases began in England in 2010. The main roll-out was originally meant to be finished by April 2013 [23] but was not completed until February 2014. [24] In Scotland, the NHS24 service moved from 0845 424 2424 to 111 on 29 April 2014.
‘NHS 111 Online is available to signpost people to the best option for their care needs ahead of winter,’ the NHS national medical director said.
People in England [28] and Scotland can access these services by dialling the free-to-call 111 number. Scotland's service is run by NHS24. [29] The telephone number for NHS Direct Wales/Galw Iechyd Cymru [30] was 0845 4647, but the 111 service was rolled out across all areas in 2022. [31]
NHS England’s national medical director said the service was facing a ‘winter like no other’ because of the dual threat of Covid-19 and seasonal flu. NHS chief Stephen Powis: Use 111 service ...
The service responds to 999 phone calls across the region, and 111 phone calls from certain parts, providing triage and advice to enable an appropriate level of response. It is one of the busiest ambulance services in the world, and the busiest in the United Kingdom, providing care to more than 8.6 million people, who live and work in London.
111 was specifically chosen to be similar to Britain's 999 service. With pulse dialling, New Zealand telephones pulse in reverse to the UK - dialling 0 sent ten pulses, 1 sent nine, 2 sent eight, 3 sent seven, etc. in New Zealand, while in the UK, dialling 1 sent one pulse, 2 sent two, etc.
The Health Secretary told MPs he believes in ‘different courses for different horses’ as the Government announced new targets for access to NHS app. Use of NHS app will ‘free up phone line ...