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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
The software enables Voice over IP as part of a self-organising Peer-to-peer telephone network. [1] It supports features like call forwarding, call distribution, call hold, presence information and (text) messages, supports encrypted calls and also enables NAT traversal to establish the peer-to-peer connections.
[1] [2] Whereas automatic call distribution (ACD) distributes inbound calls to a call centre amongst its agents, an auto dialler makes outbound calls and comes in several forms. [2] Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3]
This allowed blurring the distinction of key telephone system versus PBX telephone system. Many features such as Direct Inward Dial, Caller ID, Automatic Call Distribution, and Call Accounting were designed off the larger Meridian 1 PBX, DMS-100 and Meridian SL-100 as opposed to being developed as an independent system. [dubious – discuss]
Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.
Asterisk is a software implementation of a private branch exchange (PBX). In conjunction with suitable telephony hardware interfaces and network applications, Asterisk is used to establish and control telephone calls between telecommunication endpoints such as customary telephone sets, destinations on the public switched telephone network (PSTN) and devices or services on voice over Internet ...
VoIP gateway, voicemail, basic accounting (expandable with ODBC-compliant database), billing, conferencing, hot desking, IVR trees with conditional logic, call waiting, automated call distribution: Enthusiasts, developers, enterprise users (capacity dependent on server design, scalable across multiple servers)
Jami was developed and maintained by the Canadian company Savoir-faire Linux, [5] [6] and with the help of a global community of users and contributors, Jami positions itself as a potential free Skype replacement. [7] Jami is free software released under the GNU GPL-3.0-or-later. In November 2016, it became part of the GNU Project. [8]
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