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  2. Troubleshoot a broadband internet connection - AOL Help

    help.aol.com/articles/troubleshooting-a...

    If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1. Check if you can visit other sites with a different browser - If you can go to another site, the problem may be associated the browser you're using.

  3. Install and uninstall Private WiFi for AOL on a computer

    help.aol.com/articles/installing-uninstalling...

    Visit the Private WiFi product page. 3. Click Download Now. 4. Once download is complete, click Open. 5. Click Run. 6. Click Next. 7. Check the Confirmation box and click Next to accept the license agreement and install Private WiFi. 8. Check the Run Private WiFi for AOL now box and click Finish to complete the installation.

  4. Fix problems reading or receiving AOL Mail

    help.aol.com/articles/fix-problems-reading-or...

    Temporarily disable your firewall and check whether or not you're able to connect to the internet. If your firewall software isn't on the list linked, you will need to contact your firewall software provider for additional info. Disable Protected Mode in Internet Explorer

  5. PRIVATE WiFi® Quick Start Guide - AOL Help

    help.aol.com/articles/private-wifi-quick-start-guide

    PRIVATE WiFi will automatically activate and connect to an encrypted server whenever you access the internet. If you change this default setting, you can activate PRIVATE WiFi at any time clicking on the status icon ( PC: right-click the icon in the Taskbar at the bottom right of your screen, Mac: click the Menu Bar icon at the top right of ...

  6. Windows 10 - AOL Help

    help.aol.com/products/windows-10

    Find help on using Windows 10 for all your favorite AOL sites and apps. ... About favorite places (AOL Desktop) View my plan; Call live aol support at. 1-800-358-4860.

  7. Troubleshooting AOL Desktop Gold

    help.aol.com/articles/aol-desktop-troubleshooting

    • Double click on the AOL Desktop application file. • From the Desktop Gold toolbar help menu, select Create new desktop shortcut. • If the issue still exists, proceed to the next step. Uninstall/Reinstall Desktop Gold • In Windows settings, go to Add/Remove programs. • Select AOL Desktop Gold.

  8. Troubleshoot a dial-up connection - AOL Help

    help.aol.com/articles/troubleshooting-a-dial-up...

    An active internet connection is required to be able to access all the best that America Online® offers. If you're using dial-up internet and can't connect, try the following troubleshooting steps: Check the dial tone - If you DO have one, it's likely the problem has something to do with your computer. If you DON'T, it's likely the problem has ...

  9. PRIVATE WiFi FAQs - AOL Help

    help.aol.com/articles/private-wifi-faqs

    PRIVATE WiFi assigns you an anonymous, untraceable IP address that hides your actual IP address and location; PRIVATE WiFi solves the inherent security problems of public WiFi hotspots by giving you the same encryption technology used by corporations, big banks, and the government; PRIVATE WIFI also works for wired internet connections