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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
In September 2012, Infosys BPM acquired US-based Marsh BPO for an undisclosed amount to expand its group life insurance activities. Marsh BPO, based in Des Moines, Iowa, has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems. [12] [13]
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India.It is owned by RP-Sanjiv Goenka Group. [4]Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors.
Banking business process outsourcing or banking BPO is a highly specialized sourcing strategy employed by banks and lending institutions to facilitate the business acquisition and account servicing activities linked with the customer lending lifecycle.
In the past, the purpose of outsourcing was narrow and related to business acquisition. Today, the purpose has transformed into a strategic competitive advantage. Strategic operations and on-demand outsourcing has increased business activities, creating a transformative approach that has allowed businesses to expand their operations.
Mphasis Limited is an Indian multinational information technology service and consulting company based in Bangalore. [4] [5] The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial ...
Business process outsourcing (BPO) – outsourcing arrangements when entire business functions (such as finance, accounting, and customer service) are outsourced. More specific terms can be found in the field of software development - for example Global Information System as a class of systems being developed for / by globally distributed teams.
One of the important factors spurring Bengaluru's growth was heavy state government investment (and its environment) in Bangalore's public sector industries which is what makes it so developed and rich. According to the Bangalore Innovation Report, with projected GDP growth of 8.5%, Bangalore will be the world's fastest growing city until 2035. [9]