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The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. [1] The term has more specific meaning in different industries. Types
The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and customer service department. In the hotel industry, the front office (also known as front desk) welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys ...
Financial services institutions can be divided into three sections: the front, the middle and the back office. The front office is composed of customer-facing employees such as sales personnel. The middle office is made up of the risk managers and the information technology managers who manage risk and maintain the information resources. [1]
It provides functionality for internal operations such as enterprise resource planning (ERP), inventory control, manufacturing and all of the supply chain activities associated with procuring goods, services and raw materials. If an ERP system includes order entry and customer service capabilities, that system would bridge both back office and ...
The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to ...
Front Office Appearance, short FOA, is a term typically used in human resources to describe the expected look of workers who are typically the first people encountered by customers (sales, secretaries, customer service) and thus need to make a first good impression on customers. The opposite is NFOA (No Front Office Appearance).
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The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clients. The back office is all the resources of the company that are devoted to actually producing a product or service such as data entry, payroll, accounting and all the other labor that is not ...