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In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
A SIP provider (Session Initiation Protocol) is any telecommunications company which provides SIP trunking to customers, usually businesses. Many companies provide SIP "termination" (outbound calling) and "origination" (inbound calling, usually with a plain old telephone service (POTS) phone number, called a direct inward dialing (DID).
An intermediary machine or process rejected the call attempt. [25] This contrasts with the 607 (Unwanted) SIP response code in which a human, the called party, rejected the call. The intermediary rejecting the call should include a Call-Info header with "purpose" value "jwscard", with the jCard [26] with contact details. The calling party can ...
Automatic number identification (ANI) [1] [2] is a feature of a telecommunications network for automatically determining the origination telephone number on toll calls for billing purposes. Automatic number identification was originally created by the American Telephone and Telegraph Company (AT&T) for long distance service in the Bell System ...
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
The healthcare industry has and continues to use outbound call centre programmes for years to help manage billing, collections, and patient communication. [28] The inbound call centre is a new [when?] and increasingly popular service for many types of healthcare facilities, including large hospitals. Inbound call centres can be outsourced or ...
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It may also be the only way of making calls to certain countries from others, for example, Israel from other Middle Eastern countries. Other countries have sought to use technical means to prevent callback, by blocking the inbound and outbound calls made to and from DID numbers, or by disabling touch tone dialing.
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