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In 2001, BT Group launched its Answer 1571 service as a free service, available at no extra cost to its existing telephone line customers. In 2007 a charge of £1 was introduced for any month in which two chargeable calls are not made on the line (this might apply, for instance, to people who have Carrier preselect with another telephone ...
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BT Mobile is a fully fledged mobile service with handsets and sim only offers four 12-month contract plans as of 7 November 2020: BT Mobile 500MB Plan – 500MB of data, 500 minutes and unlimited texts; BT Mobile 10GB Plan – 10GB of data, 1000 minutes and unlimited texts; BT Mobile 16GB Plan – 16GB of data, unlimited minutes and texts
The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
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In practice, such charging rates applied only from BT lines and calls typically cost 16p per minute from non-BT landlines and up to 45p per minute from mobile telephones. In 1999, landline providers started to offer "inclusive" call packages where calls to 01 and 02 numbers were free. Within a few years most customers were on this type of plan.
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Most LLU operators only unbundle the broadband service, leaving the traditional telephone service using BT's core equipment (with or without the provision of carrier preselect). When the traditional telephone service is also unbundled (full LLU), operators usually prohibit selected calls being made with the networks of other telephone providers ...