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Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno.
Remote call forwarding is also a means for a suburban business to obtain a city-centre local number (with its full large-city coverage area) for inbound calls; while cheaper than a foreign exchange line, this can reduce long-distance telephony costs in markets where local calls are flat-rated but trunk calls are expensive.
A call to an 1800 is free when dialled from a landline, and mobile phones since 2014. [16] It depends on the individual mobile plan as how 13 and 1300 numbers are charged: all plans no longer charge for 1800 but 13 and 1300 may still be charged at a high rate, or outside included calls. These numbers "forward" to a geographic or mobile number.
If a call is delivered to line 1, the next call goes to 2, the next to 3. The succession throughout each of the lines continues even if one of the previous lines becomes free. When the end of the hunt group is reached, the hunting starts over at the first line.
Telstra agents were left tied up on phone calls with callers, waiting for emergency services to answer, thus calls in the 000 queue were unable to be answered. Callers in a queue waiting for a Telstra agent to answer the phone were played an RVA every 30 seconds in the following terms, "You have dialled the Emergency Triple Zero number.
Delivering competitive telecommunications services to regional and rural areas is a major issue, with Telstra having a Universal Service Obligation regarding telephony services. Government monies have been made available on a competitive basis to carriers to address broadband and mobile telephone blackspots and gaps in service provision.
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Telstra ran a reverse charge service called HomeLink during the 1990s and 2000s. Homelink consisted of an 1800 number and PIN that could only be linked to the user's home phone service. Calls were billed at a slightly higher cost than a standard local call. HomeLink grew out of popularity with the rise in mobile phones.