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Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...
List of telecommunications terminology - Wikipedia ... Acronyms
The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large ...
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
Lists of acronyms contain acronyms, a type of abbreviation formed from the initial components of the words of a longer name or phrase. They are organized alphabetically and by field. They are organized alphabetically and by field.
An acronym is a type of abbreviation formed from the initial components of the words of a longer name or phrase, Lists of acronyms; Three-letter acronyms; List of government and military acronyms; List of U.S. government and military acronyms; List of U.S. Navy acronyms
This is a list of computing and IT acronyms, initialisms and abbreviations. 0–9. 1GL ... ISC—Internet Storm Center; ... SEC—Single Edge Contact;
First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric. Ideally, the FCR ...